Refund Policy

This Refund Policy clearly defines the standardized rules for return applications, refund eligibility, refund processing procedures, and related service specifications for all orders placed on our official website. This policy applies to all customers who purchase products through our platform. We formulate this policy based on the principle of fairness, transparency and customer priority, aiming to protect the legitimate shopping rights and interests of every user. By placing orders and using our shopping services, you fully agree to all the terms of this Refund Policy.

1. General Refund Eligibility

We provide a humanized after-sales protection system for all users and support returns and refunds for eligible products within a valid time limit. All products on the website enjoy a uniform return cycle service. Customers can initiate a return and refund application within 60 days from the date of receiving the products if they encounter product quality problems, functional defects, item inconsistency with the official description, or personal dissatisfaction with the products during normal use.

In order to provide users with efficient after-sales experience, we have a fixed refund processing cycle. All eligible refunds will be completed within 5 to 10 working days after the return inspection and verification is passed. The refund will be fully returned to the customer’s original payment account without any hidden deduction of handling fees, service fees or other additional fees.
After the return application is approved, customers will receive official return guidance, including standardized return procedures and relevant precautions. Customers need to complete the return delivery in accordance with official requirements and ensure that the returned goods can be normally received and inspected by our team. After we successfully receive and inspect the returned products to confirm that they meet the return standards, the formal refund process will be triggered immediately.

3. Free Shipping & Tariff Refund Rules

Our platform provides global free shipping services for all orders, and we independently undertake all tariffs and customs-related fees incurred during cross-border transportation. Customers do not need to bear any additional costs in the whole shopping process.
For eligible return and refund orders, the product payment fee paid by the customer will be fully refunded in accordance with the refund rules. Since shipping fees and tariff fees are independently borne and paid by our platform as preferential service costs, the above fees do not belong to the customer’s payment expenses and will not be refunded separately. This rule applies to all return orders on the platform.

4. Non-Refundable Situations

In order to standardize the after-sales service process and ensure the legitimate rights and interests of both users and the platform, the following situations do not support return and refund services: products that exceed the 60-day valid return cycle; products damaged due to personal improper operation, use or storage; privately disassembled, modified or repaired products; products that seriously affect secondary sales due to human reasons; and orders that violate the platform transaction rules and after-sales specifications.
In addition, for partial orders with abnormal transactions, fraudulent returns, malicious after-sales applications and other non-compliant behaviors, we have the right to reject the refund application and retain the right to pursue relevant responsibilities in accordance with regulations.

5. Partial Refund & Special Processing Rules

For orders where only part of the products are returned, we will implement a partial refund mechanism. The refund amount will be calculated according to the unit price of the returned products, and the corresponding amount will be returned to the original payment account in full within the specified refund cycle. Other qualified products that meet the return conditions can continue to apply for after-sales services in accordance with the process.
In case of special circumstances such as product shortage, wrong delivery or serious quality problems confirmed by our official verification, we will actively communicate with customers to provide flexible after-sales solutions, including full refund, partial refund or replacement services, to fully protect the legitimate rights and interests of users.

6. Refund Delay Explanation

Under normal circumstances, all refunds will be completed within the stipulated 5-10 working days. Individual refunds may be slightly delayed due to the processing cycle of third-party payment institutions, bank system maintenance, holiday delays and other objective factors. Once the delay occurs, we will actively track the refund progress and synchronize the latest processing status to customers in a timely manner.

7. Policy Updates & Consultation Channels

We reserve the right to adjust and optimize the terms of this Refund Policy according to business development, service upgrading and industry standard updates. All policy adjustments will be publicly announced on the official website, and the updated terms will take effect immediately after publication. Continued use of the platform’s shopping and after-sales services by users will be deemed as recognition of the latest policy terms.
If you have any questions, doubts or consultation needs about return and refund rules, you can contact our official customer service team through the Contact Us page of the website at any time. We will provide professional, detailed and targeted reply and solution services.