Shipping Policy

This Shipping Policy governs the order processing, shipment, delivery timeline, customs clearance, and logistics related terms for all purchases made on our official website. The policy applies to all customers and orders, outlining standardized shipping rules to ensure transparent, stable, and reliable delivery services. By placing an order on our website, you acknowledge and agree to all terms stated in this Shipping Policy.

1. Order Processing & Shipment Timeline

All orders will undergo systematic verification and manual processing immediately after successful payment confirmation. We adhere to a standardized order processing cycle to ensure every item is carefully inspected, packaged, and arranged for shipment. Standard order processing and shipment will be completed within 1 to 3 working days. Orders submitted during non-working periods will be processed sequentially on the next working day.
Every product is strictly inspected for quality and integrity before shipment. We adopt professional packaging materials and standardized packaging procedures to protect products from extrusion, collision, and damage during long-distance transportation, ensuring all items arrive in good condition.

2. Delivery Timeframe

We cooperate with stable and professional global logistics carriers to provide reliable cross-border delivery services. After the order is dispatched, the standard delivery period ranges from 6 to 12 working days. The actual delivery time may vary slightly due to regional logistics efficiency, local customs clearance progress, and objective transportation conditions.
All orders support real-time logistics tracking. Customers can check the latest transportation status and delivery progress through the official order page throughout the whole process. We will actively monitor abnormal logistics situations and follow up on delayed or abnormal orders to ensure smooth delivery.

3. Customs & Duty Responsibility

We take full responsibility for all customs clearance procedures and bear all relevant tariffs, customs fees, and cross-border handling fees incurred during international transportation. Customers will not be required to pay any additional fees or charges during customs clearance and receipt process.
We strictly comply with international cross-border transportation regulations and local customs policies to complete standard customs declaration and clearance work, ensuring that all orders can pass through customs smoothly and reach customers in a timely manner.

4. Shipping Coverage & Restrictions

Our logistics service covers global mainstream regions, supporting normal delivery for most international areas. We reserve the right to suspend shipping services for regions with special policy restrictions, unstable logistics conditions, or special risk control situations to ensure the safety and compliance of orders.
Customers are required to provide accurate and complete shipping information, including detailed delivery address, valid contact information, and correct postal code. Inaccurate or incomplete address information may lead to delivery failure, return, or prolonged delivery time, for which we will not be responsible for subsequent abnormal problems caused by customer input errors.

5. Abnormal Shipping Situations

In case of objective factors beyond manual control, including but not limited to extreme weather, local logistics suspension, customs policy adjustment, public emergency events, and other force majeure situations, the shipment and delivery cycle will be appropriately extended. We will update the latest order status in a timely manner and actively follow up on the progress of affected orders.
For abnormal logistics problems such as lost items, severely damaged goods, and long-term undeliverable orders confirmed during transportation, we will provide targeted solutions in accordance with official after-sales rules to protect customers’ legitimate rights and interests.

6. Transaction Currency Specification

All settlement related to product transactions on our website adopts unified US dollar settlement. All shipping-related rule standards and service scopes are applicable to all valid orders settled through official platform channels.

7. Policy Updates & Customer Support

We reserve the right to adjust and update this Shipping Policy according to logistics service upgrades, international transportation rule changes, and business development needs. Updated policy terms will be displayed on the official website and take effect immediately after publication. Continued use of our platform’s shopping and shipping services is deemed as acceptance of the latest policy terms.
If you have any inquiries about shipment progress, delivery rules, customs issues, or other logistics-related problems, please contact our professional customer service team through the Contact Us page on the official website for timely and professional replies.